This policy explains how King's Castles Colchester collects and uses personal information when you contact us or submit a booking enquiry.
Who we are
King's Castles Colchester provides bouncy castle hire in Colchester and surrounding areas. For privacy questions or requests, contact us at info@kingscastles.co.uk or call 01206 805423.
Information we collect
When you submit an enquiry, we may collect:
- your name, email address and telephone number;
- your event date and postcode;
- your preferred castle or service; and
- any other information you include in your message.
Our website and service providers may also process limited technical information needed to operate and protect the website, such as an IP address, browser information and security logs.
How we use your information
We use your information to respond to enquiries, check availability, provide quotes, arrange bookings, deliver our services, keep appropriate business records, and protect the website from misuse.
Our lawful basis
We process booking and enquiry information because it is necessary to take steps at your request before entering into a contract and, where appropriate, to perform a contract with you. We may also use limited information where necessary for our legitimate interests in operating, securing and improving our business, provided those interests do not override your rights.
Who receives your information
Enquiry forms are processed by FormSubmit, an email-delivery provider, so the enquiry can be sent to us. FormSubmit states that submitted form data is retained in its archive for 30 days. Our website hosting and email providers may also process limited information on our behalf. We do not sell your personal information.
How long we keep information
We keep enquiries only for as long as reasonably necessary to respond and manage a possible booking. If you make a booking, we may retain relevant records for longer where needed for the booking, accounting, insurance, dispute handling or legal obligations. We periodically review information and delete it when it is no longer needed.
Cookies
This website does not currently set advertising or analytics cookies. Our hosting and form-delivery providers may use essential technologies needed for security and service delivery. If we add non-essential cookies in future, we will update this policy and request consent where required.
Your rights
Depending on the circumstances, you may have rights to ask for access to your personal information, correction, deletion, restriction, objection, or transfer of your information. You may also complain to the Information Commissioner's Office. To exercise a right, contact info@kingscastles.co.uk.
Changes to this policy
We may update this policy when our services or data-handling practices change. The latest version will always appear on this page with its revision date.